FREQUENTLY ASKED QUESTIONS

When did bananarepublic.eu close?

Bananarepublic.eu closed for trading at approximately 11:59pm GMT on Tuesday 31st May 2022.

Can I return an order placed on bananarepublic.eu?

Orders made on, or before, Tuesday 31st May 2022, on bananarepublic.eu must be returned within 14 days from receipt of the items, in line with our current Return Policy. Items must be unworn and unwashed. Your statutory rights are not affected. Exchanges are no longer available.

As our Distribution Centre will soon be closing, Banana Republic is unable to process returns for any items posted to Banana Republic after 30th June 2022. If you have any queries, please contact custserv@bananarepublic.eu.

After 30 June 2022, if you have any queries surrounding an order placed on bananarepublic.eu prior to 31st May 2022, including any queries in respect of faulty products, please contact the Customer Service team at custserv@bananarepublic.eu.

Except if exercising your statutory right to cancel, shipping and handling charges paid on your original shipment are not refundable when you use our easy returns by mail.

All jewellery must have any hygiene seals intact to be eligible for return. This does not affect your statutory rights.

Where can I mail in my return?

Returns are free for EU customers and must be posted back no later than 30th June 2022.

Follow the below instructions to package your return and mail it back to us:

• 1. Click here to create your Banana Republic return shipping label
  • Choose your language and fill in required fields.
  • Print or email the generated return label.
• 2. Complete invoice
  • a. Select return type.
    • Standard Return: Refund in form of original payment.
    • Gift Return: Refund in form of gift card.
  • b. Write the quantity and reason code for each return in the far-right column of the invoice.
• 3. Prepare your package
  • a. Place the completed invoice, and your return into package. Use original packaging if possible.
  • b. Seal package securely.
  • c. Affix your carrier return shipping label to the packaging. Make sure no other tracking labels are shown.
• 4. Ship your package

What if I have a faulty Banana Republic item?

Your statutory rights are not affected. If you have a faulty item, please contact our customer service team at custserv@bananarepublic.eu.

As our Distribution Centre will soon be closing, faulty items must be received by 9th August 2022. If you have any queries, please contact custserv@bananarepublic.eu.

After 9th August 2022, if you have any queries surrounding faulty products from an order placed on bananarepublic.eu prior to 31st May 2022, please contact the Customer Service team at custserv@bananarepublic.eu.

Where can I shop Banana Republic products now that bananarepublic.eu has closed?

The last day you can shop on bananarepublic.eu was Tuesday 31st May 2022. You can follow Banana Republic on various social channels, including Facebook, Instagram, and on Twitter to stay up to date on any future shopping alternatives.

For any further queries, please contact custserv@bananarepublic.eu.

What will happen to my customer data?

Your data will continue to be held by Banana Republic in accordance with the terms of its Privacy Notice, to allow Banana Republic to manage any service queries, returns or recalls for orders placed on bananarepublic.eu before 31st May 2022.

For full details of this Privacy Notice, please click here.

How can I stay informed about Banana Republic?

You can follow Banana Republic on various social channels, including Facebook, Instagram, and on Twitter.

For any further queries, please contact custserv@bananarepublic.eu.

UNSUBSCRIBE

If you wish to opt out of hearing about Banana Republic in the future, and to unsubscribe from all marketing emails, please enter your email address below.