Online Returns

Returns Policy

Returns processing may be temporarily delayed due to Brexit and the rise in coronavirus infection. We request that you hold on initiating your returns until 31st January, 2021. We apologize for the inconvenience, and thank you in advance for your understanding.

We want you to love what you ordered, but if something isn't right, let us know. You can return unwashed and unworn products bought on this website by mail. We have extended our usual limit for returns for the holiday season, purchases made between 1st November 2020 and 24th December 2020 can be returned up until 7th February 2021 for a refund, exchange or credit for the full value paid on the Receipt/Gift Receipt. Defective items can be returned at any time.

Certain products are available exclusively online. These products may be subject to different return or exchange policies, which are indicated where applicable.

All swimwear and jewellery must have any hygiene seals intact to be eligible for return or exchange. This does not affect your statutory rights.

To Ship your Return Items

  • 1. Click here to create your Gap return shipping label
    • Choose your language and fill in required fields.
    • Print or email the generated return label.
  • 2. Complete invoice
    • a) Select return type.
      • Standard Return: Refund in form of original payment.
    • b) Write the quantity and reason code for each return in the far-right column of the invoice.
  • 3. Prepare your package
    • a) Place the completed invoice, and your return into package. Use original packaging if possible.
    • b) Seal package securely.
    • c) Affix your carrier return shipping label to the packaging. Make sure no other tracking labels are shown.
  • 4. Ship your package

Changes and Cancellations

If you'd like to cancel or change your order, please call us as soon as possible — dial 0800 368 0674 within the UK or click here for phone numbers outside of the UK. We'll do everything we can to accommodate your request.